On our website, the availability of the vehicles is not shown in real time at the reservation request. After a reservation request, we will contact you to confirm whether there is availability based on the dates and vehicles selected and if there is, we will ask for a deposit amount to proceed with the booking. Once we receive the deposit, the booking will be confirmed and you will be informed via email.
Insurance PolicyYour rental is protected with our Premium Insurance. In the event of damage or theft to the car, you are not required to pay any excess as long as the use of the car is according to terms & conditions. At rental pick-up no credit card deposit is required and you will not be asked to pay extra for additional insurances.
CDW – Collision Damage Waiver with zero excess
The renter is insured for the rental vehicle damaged by accident with no obligation to pay any excess.

FDW & WUG – Full Collision Damage Waiver with zero excess
The renter is insured for damages caused to the underside of the vehicle, glass, tires and engine with no obligation to pay any excess. It may also be referred to as Super Collision damage waiver (SCDW) or Full collision damage waiver (FCDW) or Wheels under side and glass insurance (WUG).

TP – Theft Protection with zero excess
The renter is insured in case the vehicle is stolen, except if theft occurs because of negligence. Any stolen belongings in the interior of the car (e.g. cameras, travel bags or cell-phones) are not covered by any insurance.

PL – Public Liability Insurance
The renter’s liability is covered to a maximum of €1.000.000 for death and bodily injuries and €1.000.000 for material damages. May also be referred to as PLI.

PAI – Personal Accident Insurance
Passengers of the rental vehicle are insured for death or bodily injuries in case of accident to a maximum of €1.000.000. Driver is insured to the amount of €15.000.

Some few special models require deposit. The amount of the deposit varies according to the car model. When you arrive to pick up your vehicle, we collect the full cost of the rental and a security deposit. Once you return the vehicle, we will refund your security deposit in full, unless there are additional unplanned charges – such as fuel replacement or vehicle damage. The time it takes to receive your refund is based on the method of payment used to pay for your rental. Please note that the refund can take up to 14 days, depending on the issuing bank of the credit card.

Reservation & Booking
In order to proceed with the reservation a 30% deposit is required via PayPal or via Bank Transfer, while the rest amount can be paid in cash upon arrival.

Driver must be minimum 23 years old and must have the driving license for at least one year.

The maximum rental age is 79 years.

Please note that we do not check the age of the driver when we receive a booking. If you do not meet the age requirements at the rental counter, you will not be able to pick up the car and you will be asked to pay for the full amount of the rental fee.

There is not any young or senior driver fee.

Driver’s License
Drivers must have held a valid license for at least one (1) year.

National Driving Licenses issued in EU, US, UK, Switzerland, Australia, Canada, Israel, Russia and Ukraine are accepted.

An International Driving License is required in all other countries.

Traffic Violations, Traffic fines and Administrative Sanctions
Tickets and appended administrative sanctions resulting from any violation of Greek Traffic laws during the rental period is solely the renter’s responsibility.

If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.

Unlimited mileage is included in our rates.

V.A.T (Value Added Tax) 24% is included in our rates.

Additional Drivers
Maximum two (2) drivers including the main driver are allowed per rental. The cost is 2 EUR/day for the additional driver.

Roadside Assistance
Roadside Assistance is free of charge and available 24/7. It is recommended to contact our office directly in the event of required roadside assistance. During out of office hours, all direct calls to our office are diverted to our emergency mobile phone line.

Selection of particular car brand or model
Bookings are subject to a specific car group, which usually includes several different car models with similar features. You can ask for a specific model after your booking is confirmed. We will add your model preference to your booking and we will deliver the requested model if it is available the day of your arrival. Please note that you must be prepared to collect any of the advertised vehicles within a category. In case you have a confirmed reservation for a specific car group and there is not any available car from this category, we reserve the right to deliver a vehicle of bigger category with no extra charge.

Car Replacement
In case of the unfortunate event of an accident/breakdown resulting in the immobilization of the vehicle, your car will be replaced with another one within 24 hours from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against terms & conditions.

Infant Seat, Baby Seat and Booster Seat
We offer 3 different types of child seats (Infant seat, Baby seat, Booster seat). Each child seat will cost 2 € /day, payable on arrival.

It is the renter’s responsibility to properly install and fasten a child safety or child booster seat.

No additional charges on flight delays
Our employees are always informed for your arrival time, including last minute flight schedule changes that may occur. They will wait for your arrival in order to deliver you the booked vehicle.

Modern and safe vehicles
We guarantee that you will be delivered a safe, well maintained and well serviced vehicle

Vehicle Checks Before Delivery of Car
Our well-trained staff, both engineers and front-desk personnel, will have checked the vehicle to be delivered in perfect condition.

Road Map
Upon delivery, you will receive a recent map of the Crete island free of charge.

Fuel Policy
Return as Collected.

The renter has to return the vehicle with the same level of petrol as delivered.

In addition, our representative will be willing to guide you to the nearest petrol station.

Key Loss
The customer is liable for all costs to replace keys which have been lost or damaged and the cost of retrieval of keys which have been locked inside a vehicle.

Tyres Damages
Non-repairable/burst tyres are not covered by the insurance. If the tyre is repairable the customer may repair it and the company is obliged to refund any costs.

Rental Extension
If you have already picked up your vehicle and wish to keep it longer, you must contact our company and check if the car is available. We have the right to deny the extension of the rental if the car is already booked. If extension is possible, there is a Grace Period of one (1) hour (i.e first hour delay in return is not charged) provided that our company is notified and has given permission. Next 3 hours are charged at €10 per hour. Over 3 hours’ delay, one-day rate will be charged. Please note that a customer is not allowed to bring the car later than the agreed return time without having taken permission (having extended the rental) from our company since there is not any insurance coverage after the return time of the car.

Ferrying the vehicle & Across the border rentals
Ferrying the car to and from any island or mainland is not allowed. All insurances will be voided and the renter will be responsible for any damage caused if the vehicle is driven elsewhere than the island of Crete.

In case of an accident, the renter must contact our company immediately via our 24/7 helpline in order to receive instructions on how to handle the situation. You are not allowed to leave the incident place without reporting the accident. If you cannot contact our company, you should contact the police directly. If the renter fails to provide the report to our company, then he is obliged to pay for repairing costs of any damage caused to the rental vehicle. If the driver or one of the passengers is injured, you should also inform the police/ambulance. If by any chance the other involved party leaves the accident place, take a photo or write down the plate number. We will also call our insurance partner for an accident report. It is prohibited to drive under alcohol influence and disobey traffic rules.

Use of Car
All insurance coverings & waivers are valid provided that the renter has complied with all terms & conditions.

The renter is obliged to inspect the vehicle and report any damage to our office or police, as soon as possible without moving the car, in order to provide all information and photos necessary for the submission of the incident’s full description.

If the renter fails to report the damage within two (2) hours, then he admits responsibility and is obliged to compensate the company for repairing costs. No accident/damage report is accepted on the return of the car without prior notification.

The company is entitled to claim compensation from the renter up to the repairing cost of the damage as below: For damages caused when the vehicle is operated on any unauthorised road, non-asphalt road, dirt road or off-road (e.g. Balos), either intentionally or unintentionally (rented vehicle ran off the road). For damages caused when the renter violates traffic rules (e.g. road/STOP signs, speed limits, road direction, U-turns, illegal overpassing, double line overpassing). For damages caused when the renter is distracted, misjudges his course and goes out of the road. For damages caused when the renter violates parking rules. For damages caused when the vehicle is operated in any race, speed test, rally or contest or the vehicle is used for the purpose of reward (taxi or courier service). For damages caused when the vehicle is driven by any person disqualified from holding or has never held a driver’s license appropriate for that vehicle or is not a registered driver in the rental agreement. For damages caused when the driver of the vehicle is under alcohol or drug influence that affects his ability to drive the vehicle. For damages caused when the vehicle is willfully or recklessly used by the renter (e.g. damages caused to doors/body of the car by the wind, damages to clutch/gearbox, damages to the vehicle interior, damages caused by animals, damages caused by sitting/standing on the bonnet/boot/roof of the vehicle).

We will be waiting you at the Pick up Area of your convenience with a On Time Car Rental label with your name written on. We might need to contact you on your mobile phone. Our representative will escort you to the car and provide you with the necessary document rental agreement. They will give you directions for returning the car according to the request form (place and time).
Pick Up Areas
If the requested pick-up area is the airport we will be waiting for you at the arrival exit. If the pick-up area is the port, we will be waiting for you opposite the vessel exit. Please have your mobile phone handy in case we need to contact you. If the pick-up area is your hotel we will be waiting by the reception the requested time.

Cancellation policy
There is no charge if the customer cancels a reservation, but please let us know at least 14 calendar days of the rental date.
If you do not cancel the reservation timely and the rental vehicle is not picked up on the rental date, the deposit will not be refunded.

If you decide to return the car earlier than the rental end stated at the rental agreement, we do not give any refund for unused days.